Refund & Cancellation Policy

Last updated: 8 October 2026

This policy covers cancelling and getting a refund for the one-time £14.99 purchase of DecorQuote from [BUSINESS NAME]. Contact: [CONTACT EMAIL].

It is a one-time payment

There is no subscription and nothing to cancel each month. You pay once and are not billed again for the same access.

Your right to cancel (consumers)

If you are buying as a consumer, you normally have 14 days from the date of purchase to cancel a contract made online and get a refund. DecorQuote is digital content: before you pay, Stripe's checkout asks you to tick a box asking us to make DecorQuote available straight away and confirming that you understand you lose your right to cancel once access begins. Because access begins as soon as your payment is confirmed, the cancellation right ends at that point. If you did not tick the box, or something does not match what we told you, your statutory rights are not affected.

If you are buying for your business rather than as a consumer, the statutory 14-day right does not apply, but you can still ask us for help as described below.

If something is wrong

If DecorQuote is faulty, does not work as described, or you were charged by mistake, contact us at [CONTACT EMAIL] with your account email address. We will fix the problem or refund you where the law requires it, and we will consider other requests fairly.

How refunds work

• Refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 working days, depending on your bank.
• A full refund ends your paid access to DecorQuote. We do not delete your saved data when this happens, so it is still there if you buy again, and you can ask us to export or delete it.
• A partial refund does not end your access.
• Cancelling or abandoning checkout before paying does not cost anything and does not create an account charge.

How to ask

Email [CONTACT EMAIL] from the address you used for your DecorQuote account, saying what has gone wrong. Please do not include your card details.